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To increase your chances of receiving a job offer in the leisure industry, you need to learn how to confidently and successfully
respond to the questions you will be asked.
Here are 10 common questions, why they are asked and ideas on how to respond. Remember, these are only suggestions.
Think about the competencies you need to demonstrate to do this job (staff management, income and sales generation, finance
and budgets, customer service etc) and prepare examples of your measurable achievements in each of these competencies.
Practise your own responses before the interview.
Q. Tell me about yourself.
The interviewer is really saying "I want to hear you talk about your background"
A. This is a common question so your response can stay consistent. Write a
script, and rehearse it so it sounds impromptu. Spend a maximum of four minutes to describe your qualification, career
history and your range of skills - emphasising those competencies and skills relevant to the job offer. Keep your response
succinct, focused and positive.
Q. What have your achievements
been to date? The interviewer is really asking: are you an achiever?
A. Again, this is a common measurable and so be prepared. Select an achievement
that is work related. Identify the skills you used in the achievement and quantify the benefit. For example, "my
greatest achievement has been to to lead a challenging team who share the corporate strategy and now deliver excellent
customer service. The result is a very low staff turnover, customers who come back to us and increased turnover."
Q. Are you happy with your
career to date? The interviewer is really asking about your self-esteem and self-confidence, your career aspirations and
whether you are a positive optimistic person.
A. The answer must be yes, but if you have hit a career plateau or you feel
you are moving too slowly, then you must qualify the answer.
Q. What is the most difficult
situation you have ever faced and how did you tackle it? The interviewer is really trying to find out what your definition
of difficult is and whether you can show a logical and calm approach to problem solving.
A. This can be a trap! To avoid it, select a difficult work situation which
was not caused by you and which can be quickly explained in a few sentences. Explain how you defined the problem, what
the options were, why you selected the one you did and what the outcome was. Always end on a positive note and explain
what you learnt from the situation.
Q. What do you like about your
present job? The interviewer is really attempting to find out whether you will enjoy the things the job has to offer.
A. This is a straightforward question. All you have to do is make sure that
your likes correspond to the skills required in the job on offer. Be positive: describe your job as interesting and diverse
but do not overdo it - after all, you're leaving!
Q. Tell me what you dislike
about your present job? The interviewer is trying to find out whether the job on offer has responsibilities you will dislike
or which will make you unsuitable.
A. Be careful with this one! Do not be too specific as you may draw attention
to weaknesses which will leave you open to further problems. One approach is to choose a characteristic of your present
company such as its size, its slow decision- making process and so on. Give your answer with the air of someone who takes
problems and frustrations in your stride as part of the job.
Q. Describeyour greatest strengths?
The interviewer wants a straightforward answer as to what you are good at and how it will add value.
A. This is one question you know you are going to get so there is no excuse
for being unprepared. Concentrate on discussing your main strengths. List three or four explanations as to how they might
benefit your new employer. Strengths to consider should include technical proficiency, ability to learn quickly, determination
to succeed, positive attitude and your ability to relate to people and achieve a common goal. Include specific examples.
Q. How would you define your
greatest weakness? The interviewer is asking about your self-perception and awareness.
A. You have two options - use a professed weakness such as lack of experience
(not ability) on your part in an area that is not vital for the job. The second option is to describe a professional or
personal weakness that could also be considered a strength and the steps you have taken to combat it. An example: "I
know my team think I'm too demanding at times - I tend to drive them pretty hard - but I'm getting much better at using
the carrot and not the stick." Do not use a personal weakness such as " I'm not a morning person - I get much
better as the day goes on." Always end on a positive note. It might be useful to comment on what you have learnt
from the experience.
Q. What is the most difficult
decision you have made? The interviewer is saying "I need someone who is strong and decisive but who has a human
side."
A. Your answer must not display weakness. Try to focus on decisions that have
to be made without sufficient information. This will show your positive side. For example "I like to make decisions
based on sufficient information and having alternatives. When you have to make quick decisions, you have to rely on gut
feeling and experience."
Q. Why do you want to leave
your current employer? The interviewer is trying to understand and evaluate your motives for leaving.
A. This should be straightforward. State how you are looking for more challenge,
responsibility, experience and a change of environment. NEVER be negative in your reasons for leaving, and it will rarely
be appropriate to cite salary as the primary motivator.
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